LAW FIRM REFUND POLICY
Collier & Associates Co., L.P.A. earns fees upon working on a client's matter. These fees accrue at different rates depending on who is performing the service—an attorney or paralegal based upon their hourly rate then in effect—or for costs that accrue in servicing the client (e.g., filing fees, research fees, mileage, etc.). Every month, our office will send an itemized invoice of its fees and costs to the client for remittance. If the client has retained funds, our firm will then debit monies from the client's operating account to pay the monthly charges.
For fixed fee services (e.g., valuations), clients must pay their fee before the start of service. In the event of a refund request for fixed fee services, and if work has started towards that service, upon a written request, the client shall receive a refund —minus the cost of the usual hourly rate on time incurred working on their fixed fee service by an attorney, an associate, or a paralegal.
Refund requests or disputes for completed matters need to be submitted in writing. Once received, we will review the client's file. Within sixty (60) days, our firm will either request more information, grant the request, or deny the request. The decision as to the response remains completely within the discretion of Collier & Associates Co., L.P.A.
All credit or debit card refunds may be subject to a finance charge equal to or less than the credit card or debit card finance charge incurred by Collier & Associates Co., L.P.A. to process payment(s) to the firm. All check refunds are processed and mailed within thirty (30) days.
SEMINAR CANCELLATION AND REFUND POLICY:
We understand that emergencies arise. If you can't make it to a seminar, please provide instructions in writing at least 30 days before the scheduled event date. The full registration fee (minus a $50.00 processing fee) will be refunded if we are notified of cancellation 30 days prior to the scheduled event date. No refunds are possible after this timeframe. For cancellation within 30 days, a credit will be provided towards a future seminar for medical emergencies only.