LIVE VIRTUAL WEBINAR FAQs

How will the virtual meeting be conducted?

The virtual meeting will be conducted using the ZOOM platform. For instructions on how to join our zoom meeting, please CLICK HERE.

How will questions be managed during the event?

You'll be able to join the zoom meeting and interact using chat or by asking audible questions during the event.

Can I watch from my mobile or another responsive device?

Absolutely! Although, you may have the best experience watching from a laptop computer or a larger-screened smart device.

If I can't attend the entire event, will there be a recording?

Yes. A recording of the live event will be available on a protected page of our website. As long as you enter your (provided) registration email and password, you'll be able to access it at any time to watch and re-watch.

How can I make sure the live event will not buffer on my device?

We will be streaming in HD to ensure a seamless experience for you (our audience). Although we cannot provide 100% guarantees on your streaming experience with us, we can recommend a few immediate fixes that have worked for others. The best way to prevent or stop buffering when streaming is to reduce anything that impedes the stream.

  • Please close all other applications, freeing up RAM on your device.
  • If you’re using Wi-Fi, try hard-lining with an ethernet cable for a more stable connection.
  • Remove other devices connected to your network. Free up bandwidth wherever you can. Even when you are not using them, Wi-Fi devices are constantly pinging your wireless router.
  • Clean up your browser settings. Sometimes, the problem might be on your local computer and in your web browser in particular. Browsers maintain a local cache for sites you previously visited. To learn about clearing your browser, click the applicable browser below that you are using for detailed instructions:

If the above suggestions do not work, give our office a call and we'll do our best to help you troubleshoot by phone. However, unfortunately,  there are times where there is nothing we can do on our end. If that is the case, you may rest assured that the virtual seminar is being recorded, which will be available for you to watch at a later time.

Please make sure your sound is turned up on your laptop or smart device.