Troubleshooting & FAQs

I can't register for a webinar. I keep getting an error that says my email has already been used.

If you're seeing this error (see screenshot example below), it means that you have already registered for the webinar event, so you're good to go. If you have any doubts, feel free to submit a troubleshooting ticket below, or call our office during business hours.


While browsing the site, the information on it looks a little skewed or unformatted. How can I fix this?

If you're seeing skewed information or a skewed layout, please try clearing your cache. Please review the explanation and hyperlinked instructions below on clearing your browser's cache.

When logging in, I keep getting an error page and/or cannot navigate properly. What can I do to remedy this?

If you're consistently seeing the error "snag" page, please try clearing your cache. The cache should be cleared regularly for several reasons. Depending on your settings, the cache can grow quite big and use a lot of disk space on your computer. We often make updates to our websites, therefore, cached browsers can be an issue. If the browser doesn't load the new version of the site, the cache can cause issues with the view. You can learn more about clearing your browser's cache below.

Click on the browser you're using and follow the instructions.

Is there a way to search through all the previous newsletter volumes?

Yes. Using your desktop or smart device, you can log in to your Newsletter Member account and search by volume, topic, or by doing a relevancy search. Please see the screenshot below.

Newsletter searching2

Is there a way to search the text of the Newsletter Volume I am reading?

Yes. When using a laptop or computer, hold the Ctrl key and press the F key (for windows), or Command key and press the F key (for MAC) and you should see a window pop up. Type a word or phrase you're looking for. You can hit enter to go through the selected text. If you're using the Firefox browser, sometimes the hotkeys won't work. If this is the case, you may switch browsers and log in to search through articles.

Don't see what you're looking for and still need help?

Create a troubleshooting ticket by clicking the button below.